Subject: Re: LSM Joining Case Test - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 9 Apr 2019 07:45:10 -0400

| | LSM Joining Case Test

Name | Shubham Kumar
E-mail | [email-masked]
Phone Number | (+91) 7004274715
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer was bit curious about the ticket as the event was very special to him as he was arriving there 4-5 days earlier . In this situation the Blurb 1 assured the Customer that his tickets are already confirmd which will definetely lead to relieve of stress from Customers mind . In Blurb 1 the agent also explained the modus operandi of the same and assured that he is closely ooking in the matter and confirms the address twice which removes the possiblities of error .The agent also informed customer about the live trackng of the courier and updation over mail , which definetely leads to customer comfort.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me the services provided by the company to customer at perfection is good customer services , But when the customer decides When , How , he wants ther services and are provided by the company instantly without any deviation  is great customer services. It is quite easy to achieve good customer services but for great customer services , It requires customer satisfaction at every angle and point .According to me Great customer services is not a task , its a passion that you carry to deliever , and leads to satisfaction for everyone.

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