Subject: Spanish Language Test - Dhruv Gupta
From: Dhruv Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 8 Apr 2019 07:11:21 -0400

| | Foreign Language Screening Test

Name | Dhruv Gupta
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would apologize to the customer and inform them that the address I entered was incorrect and then I would offer to send them the other pizza by verifying the address at lower price.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have done my graduation from Amity University in year 2016. I completed my schooling from A.V.B. Public school in 2013. I have worked with Convergys for 16 months and 11 months with American Express as customer care professional. My father is a businessman and my mother is a homemaker.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Para dar el servicio exelente tenemos que contestar las preguntas de cliente con paciencia.

En servicio exelente el cliente satisfaccion es mas importante. En que fijamos para hacer algo mas para los clientes leal.

Para el servicio exelente tenemos que probar mas lo que podemos hacer para nuestro cliente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Tengo experiencia de trabajar en servicio del cliente por eso tengo idea de las necesidades de los clientes.

2. Hay mucho mas para aprender y mejorar el nivel de paciencia.

3. Me gusta ayudar la gente.

4. Yo entiendo necesidades de los clientes y trato de brindar los servicios lo que ellos necesitan.

5. Me gusta platicar con la gente.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | En el mes de Febrero en 2019 visite Goa con mis amigos. Es un lugar bellisimo para las turisticas para disfrutar en las playas, para comer comida de mares, tener bebidas especialmente "Feni", la bebida mas famosa de Goa. En Goa nos quedamos por 7 dias en que visitemos 11 playas, deportes  de agua, discotequas y casinos. Habia calor en el ambiente alli y hay mucho verdor en Goa. Es un lugar amistoso y para disfrutar y la vida de noche is el mejor alla. Tambien es muy salvado alla. Solamente una pena es que es muy caro. Tenemos que tener mas dinero. Playas mejores son Arambol y Palolem. Hay lugares historicas tambien que nos interesan mucho.

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