Subject: Re: LSM Joining Case Test - Deeksha Gangwar
From: Deeksha Gangwar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 8 Apr 2019 06:15:27 -0400

| | LSM Joining Case Test

Name | Deeksha Gangwar
E-mail | [email-masked]
Phone Number | (91) 8448074035
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

We will try to show the customer that we are trying our best and we are understanding the need of customer.
However at the end we need to add some lines such as:
Can I ask you to please double check the delivery address....

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is to provide the solution of customer query. If customer called us and complained & we just provide the resolution of the same, he will be happy that his work is done but this will be good customer service whereas the great customer service is to delight our customer. We should feel the pain the customer by keeping us at their place. If we do so then we will surely make customers happy and our customers will memorize the name and next time if they need any resolution they will ask to connect the last associate.

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