Subject: Re: LSM Joining Case Test - Furkan Khan
From: Furkan Khan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 8 Apr 2019 02:39:55 -0400

| | LSM Joining Case Test

Name | Furkan Khan
E-mail | [email-masked]
Phone Number | (91) 9999560585
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to my opinion and as per the scenario the event is gong to take place within a week, and the customer is going to travel in next two days, customer will receive tickets including e-tickets in the week leading to the event, as this blurb clarifies customer query as this is not unusual as it's becoming common practice that event organisers only release tickets very near to event date, also this blurb guides customer, how to track the order status under purchase section,and suggests to receive tickets on time by checking, delivery address,phone number, should be chosen where some one would be available to sign delivery, and travel address and expected departure needs to be added, so that tickets are shipped at right place. This blurb clarifies customer query, very clearly and assures  that tickets will be despatched on time.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service means barely keeping your customer satisfied,while great customer service means you are not only keeping them satisfied- you are also keeping them loyal.

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