Subject: Re: LSM Joining Case Test - Shubham Gupta
From: Shubham Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 6 Apr 2019 05:39:35 -0400

| | LSM Joining Case Test

Name | Shubham Gupta
E-mail | [email-masked]
Phone Number | (91) 7683087167
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2 is correct because customer asked that when will he receive the ticket , in this answer we have mentioned the Etickets will be there. We have also mentioned that , they can track their ticket status under the purchase section. We have also mentioned that, dilevery address should be correct and someone should be available to sign this delivery. We have also asked him to check that address should be correct and expected departed date should be correct as he just gave the 2 days time but exact date was not there. We have also confirmed the contact number should be correct in case if we need to contact him. We have also given the assurity that his / her tickets will be deliver on time.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is something where you are just solving thier problems and great customer is something where you are solving customer's problem and giving him wow experience.

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