Subject: Re: LSM Joining Case Test - Pravesh Singh
From: Pravesh Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 6 Apr 2019 05:35:07 -0400

| | LSM Joining Case Test

Name | Pravesh Singh
E-mail | [email-masked]
Phone Number | (+91) 9454646564
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As customer informed us that he will be travelling within two days for this event and he also asked to deliver his tickets in his hotel room, so blurb 4 will be the right answer regarding his query. If anyhow courier company is not able to deliver his tickets for this event within two days then customer can also collect his tickets from hotel. Once the seller shipped the tickets, customer can easily track his order. If the given address is not a personal address then these tickets can be collected by the third party as well.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer satisfaction is the most important thing in customer service. If we have resolved the query then I would say its good customer service, but when we make him understand regarding his question and he aggreed with us then that will be the best part of our service.

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