Subject: Re: LSM Joining Case Test - Ronak Agarwal
From: Ronak Agarwal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 6 Apr 2019 05:04:31 -0400

| | LSM Joining Case Test

Name | Ronak Agarwal
E-mail | [email-masked]
Phone Number | (91) 9828689113
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have choosen the above blurb because in this the customer is more happy or comfortable as compared to the others blurbs.
In this the customer can update the status as he is travelling so he may be late or unable to recieve the tickets at the partiular time he want,so he may change or update the things according to him.
There were also a option of a new address with him.It will help him in several ways like if he missed the train or want to change the address so he have a option with him.
According to me with this blurb he is more satisfy as compared to others.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me a GOOD serivce is when we give the solution according to the situation of the customer,but a GREAT customer service is when we understand through the customer "point of view" and understand what he actually want and give him a reason to deal with us again.

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