Subject: Spanish Language Test - Estuardo Rivas
From: Estuardo Rivas <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 5 Apr 2019 11:50:57 -0400

| | Foreign Language Screening Test

Name | Estuardo Rivas
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all I would apoligize for the delay on delivering his pizza, I would explain him that by mistake I entered the incorrect address ,I also would tell him that I have it solved and his order is on its way to the correct address, I would inform him  his pizza is for free since we delivered after the 30 minutes policy and I would offer a 10% discount on his next order.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I possess more than 20 years of progressive experience in the  Teaching,Customer Service, Sales , Hospitality and Administrative Industries  and more than 4 years  of experience implementing and developing processes. My professional history includes positions such as Team Lead, Supervisor at Sutherland, Sr. Business Analyst  & Customer Service at IBM  as well as  Store Manager  at Rent a Center.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Buen servicio al cliente es, cuando haces tu trabajo tal y como lo marcan las reglas y protocolos establecidos en los estándares de calidad, en los procesos de las organizaciones.

Gran servicio al cliente es dar siempre un extra en personalización del servicio, experiencia del servicio y una gran empatía con el cliente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Tengo más de 20 años de experiencia en servicio al cliente .

He trabajado en las industrias de hospitalidad, servicios, tecnologías,Turismo, manufactura,soporte técnico,ventas,enseñanza, coaching.

Soy un resolutor de problemas nato.

Busco la causa raíz del problema mediante el análisis.

Empatizo siempre con cada cliente y doy siempre un extra a cada clientebpara hacer un excelente trabajo.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Hace algunos años tuve la oportunidad de viajar y vivir en Shanghai,China como maestro de Inglés para niños,adolescentes y adultos, la experiencia fue una de las más ennrriquecedoras tanto mental,como personal y espiritualmente, lo que más me gustó de Shanghai es lo cosmopolita y moderna a la vez de lo tradicional y ancestral de sus costumbres, la ambigüedad de su vida cotidiana, lo paradójico de su sistema de gobierno dónde existe capitalismo dentro del comunismo y por supuesto su gente tan cálida y dispuesta a ser tu amigo o familiar mientras estás tan lejos de tu casa , Shanghai para mí es una de las ciudades más interesantes y culturales del mundo me dió más aprendizaje y desarrollo para continuar mi vida por este mundo, de no haber Sido pie Shanghai yo no sería la persona que soy hoy.

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