Subject: Re: LSM Joining Case Test - Nehal Ahmad
From: Nehal Ahmad <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 5 Apr 2019 09:08:19 -0400

| | LSM Joining Case Test

Name | Nehal Ahmad
E-mail | [email-masked]
Phone Number | (+91) 8802209503
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As the customer informed that the she will be travelling in 2 days but the event is in a week, she requested to deliver the ticket at her hotel.

The agent knew that the delivery address is supposed to be changed. He asked for the new address in |CountryNameOrCityName|, also he suggested that it could be the hotel where she will be staying at or someone's address who will be receiving the ticket and available to sign. Agent also gave an alternate way that she can update her address using the link "http://www.viagogo.com/Help/76" or she can change her delivery address by signing in to her viagogo account, and locating the order under "Purchases".

After this agent assured that when the new address will be updated the seller will send the tickets as soon as possible to the updated address. He also confirmed that once the seller receives the ticket, it will be shipped via track and traceable postal services.

Agent said that she will receive an email to notify that her ticket have been shipped to the provided delivery address along with a link that she can track. He also advised that if the address is not a personal address ensure to inform the delivery expected time to someone who will be available to sign for delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is to help in right manner but great customer service is to go an extra mile to help that customer's query. Good customer service is to listen to the query and give the soluion while great customer service is to not only listen but also understand and provide the best possible solution. Good customer service gives standard customer experience but great customer service gives a great experience to the customer which helps to gain the trust of customer towards the company.

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