Subject: Japanese Language Test - Saloni Kumari
From: Saloni Kumari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 5 Apr 2019 08:41:01 -0400

| | Foreign Language Screening Test

Name | Saloni Kumari
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First ,I will apologize  for the delay.As customer is on call, I'll call delivery boy and asked his location. After speaking with delivery boy , I'll tell customer that the delivery boy reached at wrong location and will ask customer softly if he can manage some  more minutes.If customer is angry and asking to cancel the order, i will offer him some free vouchers or some complementary free drinks with his order  so that he can not cancel the order and be a good customer with the company.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Saloni. I am born and bough up in Bihar and  graduate in Psychology  from B.R.B.A University  ,Bihar. My cousin inspired me to learn Japanese, he was working as Japanese Interpreter cum translator at Honda. After graduation ,came to delhi to learn Japanese Language and started learning Japanese from Nihon go centre , Saket, New delhi (2013-2015).

I started my career  as Japanese interpreter (2016-2017)Yutaka Auto parts India Pvt. Ltd. Bhiwadi, Rajsthan .There my responsibility was Interpretation and Translation of Technical documents and handling meetings.

My 2nd company was Oracle India Pvt. Ltd. Bangalore (2017-2018) and my responsibility was Co-coordinating With Japanese Cash Application Team and Interaction with Japanese customer on daily bases to payment application.

Currently working as Sr. Japanese Language Specialist Saburi TLC Word Wide Services Pvt Ltd, Gurgaon (November 2018 to present) and Interaction with Japanese customer on daily bases to identify their computer problems and advising on the solutions.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

良い顧客サービス:書面によるルールごとに顧客サービスを差し上げます.

すばらしいカスタマーサービス:慎重に顧客に耳を傾け、顧客サービスを差し上げます.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. 私は良いリスナーです。
2. 圧力状態で忍耐強く働くことができます。
3. 私はすべての人に非常に丁寧です。
4. 私は冷静に危機的な状況に対応できます。
5. 時間管理で非常に良いです。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

私は"バンガロール"について話したい。私は仕事のために2年間そこにいました。   バンガロールカルナタカ州の状態です。  それは南インドに位置しています。それは"公園の街"と呼ばれています。公園の数があります。  "ラルBhagは"バンガロールの最大の公園です。 Idli、Dosa、Sambarは主要な食糧である。私たちはいつでもどこでも簡単に入手できます。バンガロールの有名な甘い"マスールパック"です”
カルナタカ総務大臣の名前は"クマラスワミー"です。カナダは第一言語であり、英語は第二言語です。面積は709キロであり、人口は1.23億円です。

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