Subject: Re: LSM Joining Case Test - parshu ram sharma
From: parshu ram sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 5 Apr 2019 07:48:25 -0400

| | LSM Joining Case Test

Name | parshu ram sharma
E-mail | [email-masked]
Phone Number | (+91) 9560134085
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In this blurb 4 every thing is mentioned about the ticket how soon it can be delivered to customer and also intimate cx to update her address (hotel someone to sign for receive the tickets) also provided with the link that customer can open and update her hotel address.
customer was givien assurance at the start of this email which makes customer happy and satisfied.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service we receive the call and provide the service and help customer with the issue.
but in great customer service we acknowlege and paccify customer according to the situation and we probe the issue and give assurance to the customer with all this we built a great rappo and in future also customer would like to talk to the same person who provide great customer service

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