Subject: Re: LSM Joining Case Test - Shiva Sharma
From: Shiva Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 5 Apr 2019 05:31:13 -0400

| | LSM Joining Case Test

Name | Shiva Sharma
E-mail | [email-masked]
Phone Number | (+91) 8506824123
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

We will provide the tikcets in time.Guest is leaving in 2 days,while event will take place in a week.
Guest need to provide us hotel address or another person details who will able to take deliver of event tickets.
When guest will reach at hotel, he will able to take tickets from hotel lobby.
Apart from this guest can update his delivery address on his account by using link htttp://www.viagogo.com/HELP/76.
On the other hand  after updating delivery address guest able to track his ticket.
If guest don't have any kind of option.He can informed in his office or hotel front desk for a delivery should be taken on behalf of guest.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service provide information as per guest requirement while great customer service provide required information plus latest offers.
Same time resolution good customer service, Time taken for furhter quires and  Esclation handling great customer service

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