Subject: Re: LSM Joining Case Test - VINAY YADAV
From: VINAY YADAV <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 5 Apr 2019 04:35:22 -0400

| | LSM Joining Case Test

Name | VINAY YADAV
E-mail | [email-masked]
Phone Number | (+91) 9818440650
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Because customer wants to receive their tickets as soon as possible so that he can reach on time in the event and tickets would not be delayed at the last time.

Agent was asking about the address of the customer in which the tickets could be send, it might be home address or hotel address where the customer was staying. Customer can also update their address on account by signing into http://www.viagogo.com/Help/76 or you can change your delivery address by signing into your viagogo account and checked on Purchases Section.

Customer was very much concerned about their tickets and it was a very important event to attend. He does not want any delay about the tickets. After updating your address, agent will ensure that seller sends out the tickets as soon as possible to the new address. Once seller received the tickets, he will shipped the tickets through postal services.

Customer got an email to notified that your tickets would be shipped from seller end and you got the link to track your order. If your address was not personal address, then there would be someone to take your delivery item and he or she would be signed for that delivery item.

Agent should also informed to the customer that we would try to deliver your purchase on time and deliver as soon as possible

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is that in which customer is happy about the services which the company is providing. Great customer service is that in which customer is happy about the services and company also look after some personal health issues of the customer.

Good Customer service is that his problem resolved on time.
Great Customer service is that in which his problem is resolved on time and he got some additional benefits and offers for selected customer.

Good customer service is in which customer is asking about the offers.
Great customer service in which we waive off the amount for some extent.

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