Subject: Re: LSM Joining Case Test - merina rahman
From: merina rahman <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 4 Apr 2019 06:53:31 -0400

| | LSM Joining Case Test

Name | merina rahman
E-mail | [email-masked]
Phone Number | (+91) 8116699638
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me , Blurb 2 answers the customer's query correctly because in Blurb 2 apart from the solution, the reason for delay in delivery of the tickets is also mentioned. This blurb also suggests the process of downloading the e-ticket , if the customer has purchased the tickets through instant download.
Also to ensure that the tickets reach the customer on time, a proper guideline has been mentioned for the same, so that there is no mistake on the customer's part and the delivery is successful.
Additionaly to make the blurb more satisfying,i would like to add the following:
-Greetings of the day!!!
-Reminder of the event date.
-Apology for the delay.
-Promising better service in the future.
-Wishing good luck for the event.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer service is as follows-
- A good customer service is the one where you give an appropriate solution to the queries asked.
A great customer service is the one where you give an extraodinary answer to the queries asked and which not only resolves the customer's query but also restores a sense of faith in the services offered.
A good customer service helps in resolving the query for the time being. But great customer service helps in bringing more references and increasing the business of the company.

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