Subject: Italian Language Test - Tomaso Musini Traglio
From: Tomaso Musini Traglio <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 4 Apr 2019 05:36:45 -0400

| | Foreign Language Screening Test

Name | Tomaso Musini Traglio
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly, I would apologise to the customer explaining that a mistake was made and that it would be fixed immediately in order to get his Pizza delivered as soon as possible.  Secondly, I would speak to the manager to see if we could offer the customer a discount for his next order or refund the shipping costs, if there were any.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I studied at an American university in Madrid, before moving to Boston where I earned a degree in Communication Studies, focused on Public Relations and Spanish.
In between, I did a semester abroad in Monaco where I studied French and Business.
After working for a few years, I decided to go back to Madrid to get a master in Financial Analysis.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good customer service is something that should always be. Great customer service instead, is that one that makes the client go WOW and think: "I love this company, I will definitely go back to them and purchase again".

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

International background
Good sense of what a great customer service is
Speak a few languages
Know how to deal with people
Know how to untangle difficult situations

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I often travelled to Marrakech (Morocco), a city also known as "The City of Seven Saints". There is something quite magical about it and it is the reason I keep going back to it. The weather is great which makes it a great getaway during cold winter months in Europe. People are extremely friendly and welcoming to visitors or guests and the food is simply outstanding.

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