Subject: Re: LSM Joining Case Test - Jatin Mittal
From: Jatin Mittal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 3 Apr 2019 04:56:21 -0400

| | LSM Joining Case Test

Name | Jatin Mittal
E-mail | [email-masked]
Phone Number | (+91) 8376957453
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As per me Blurb 1 willl only be the  right option because  the  way the query responded    gives the  personal touch to the customer and will  provide  the  complete satisfaction to the  customer through the sentence -

" I am happy to say  your seller  has confirmed  the ticket 'll be able to send your tickets as soon as they receive them from the event organise"

The above  Sentence  will  give  a  good customer  satisfaction  and   according to me  it will be  a  sign of  great   customer  service

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer  service  is  to provide only  the defined solution to a problem  as per the standards however   the great  customer service  is  to provide the solution with  personal touch  by  also  understanding  the  feel of the  customer  and ensuring  that  he is  happy  at the  end.

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