Subject: Re: LSM Joining Case Test - Suraj Loshali
From: Suraj Loshali <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 1 Apr 2019 04:58:42 -0400

| | LSM Joining Case Test

Name | Suraj Loshali
E-mail | [email-masked]
Phone Number | (110096) 9643982264
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected this blurb because the customer service representative has clarified the case with a brief information about delivering the ticket to the concerned address. The customer service team has also given the option to change the delivery address , indeed the team has clarified everything on one note. However the customer service team has shown their deep concern to the client that they care about him\her. The customer service team has already mentioned everything which seems to be the best suitable answer for the client. As the event is coming nearby, the customer service representative should also has to be mentioned clearly that the client would be getting the tickets on a fixed date so that it won't get any trouble to the client end.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In a good customer service we do the best possible steps to make the customer satisfied , but in a great customer service our motive is to make the customer satisfy as well as we have to build a trust among the client while being loyal to them.

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