Subject: Re: LSM Joining Case Test - SHAISTA NAHEED
From: SHAISTA NAHEED <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 1 Apr 2019 04:45:03 -0400

| | LSM Joining Case Test

Name | SHAISTA NAHEED
E-mail | [email-masked]
Phone Number | (91) 8512808458
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The most appropriate answer for the question asked above will be Blurb 4 as it is the best answer to the customer's concern. As we can see the customer is asking for the tickets delivery in two days at the hotel's address as he/she will be attending the event in the coming week and answer has clearly explained each and every detail to the customer that how can he/she get the tickets by following the simple steps by logging into his/her viagogo account on the website  and update their address wherever they wish to get the tickets. And they have very well explained how the things will be done once the address is updated. In the given solution it is made sure that the customer is explained propery about how he/she will recieve the tickets on the updated address and it is made sure that no point is being missed as the customer is also asked to inform the hotel that the delivery of his/her tickets is expected. Information is given in a manner that the customer will be assured and saisfied with solution given.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is following the right procedure, giving the appropriate solution to the customer's query. Being polite, following the right call procedure however, great custoner service is when an executive goes extra miles and putting extra efforts to help the customer by putting herself into customer's shoes and giving the best solution possible based on the concern.

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