Subject: Re: LSM Joining Case Test - Rajan Verma
From: Rajan Verma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 30 Mar 2019 04:49:25 -0400

| | LSM Joining Case Test

Name | Rajan Verma
E-mail | [email-masked]
Phone Number | (+91) 9953751239
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Any Buyer/Customer contacts Customer Service Representaives with the hope to get instant, satisfactory and comlete solution and hate when told to be 'patience' or 'we are looking into the situation'.
Now in above mentioned solutions , all of them are fine considering the situation but Blurb 4 is the most satisfying answer from Buyer's point of view. Looking at the query it is clear that the Buyer has already made up his/her mind to get tickets at the hotel and now is just asking if it's possible. Hence, Blurb 4 is the exact response which the Buyer is expecting.
Above problem is common, as most of the time Event Organisers release tickets very close to the event date. Even i had somewhat similiar experience recently. So, the point which i want to add in Blurb 4 is to express the common nature of the Event Organisers to release tickets very close to the event date. This point will mentaly help the Buyer as he/she would see this as a problem which can be dealt easily.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Any customer who contacts Customer Service Representatives expect to get a satisfactory response from the other end and that is what any good customer service does. But a great customer service not only provide solution to customer query but also suggests some other options which can be helpful to Customer. In a great customer service, environment is always cheerful and presentation of response is as easy and convinient as possible.

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