Subject: Re: LSM Joining Case Test - amol gupta
From: amol gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 30 Mar 2019 04:30:32 -0400

| | LSM Joining Case Test

Name | amol gupta
E-mail | [email-masked]
Phone Number | (91) 9899416418
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The event organisers typically issue tickets very close to the event date, very often the week of the event. However as the customer would be travelling  so he might not be able to get the delivery as he will not be available. So it would be best for him to get an e-ticket for himself as best suggested in the Blurb and that could be used for entry at Lady Gaga and he wont need the physical copy that we can advise him. In case the customer wants a copy of it then the blurb advises him to add his travel address and expected departure date as soon as possible and they will make sure his tickets are shipped to the right place and from his phone number they could keep him informedso that he does not miss out.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when we are able to resolve the customer queries as per his satisfaction without taking much of his time and make sure he has got all his queries resolved by asking for additional help. However  a great customer service is when apart from delivering what we are supposed to do we go a extra mile to help the customer to make him feel that we care for him. If we want to deliver a wow experience to customer then apart from helping him with his present query we can make sure he doesnt have to face any similar issues in future and also suggest him with all the possible alternatives that exist so that he can take the best decision for himself and he feel valued by the company and he would never think of leaving the services and moving to some other service provider.

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