Subject: Re: Report till 28th March
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Date: Fri, 29 Mar 2019 04:02:04 -0700 (MST)

Sure ma'am, I will inform everyone who will do 1pm-10pm shift. 

Regards, 
Ashish Dabral 

From: "Deeksha" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Friday, March 29, 2019 4:18:56 PM 
Subject: Re: Report till 28th March 

The first call was missed at 7:20. After 7pm, AJ should not take breaks unless it is urgent as we start getting flow on lesmills after 7pm. Can you please remind him and tell him to avoid taking breaks after 7pm? Thanks 

Sent from my iPhone 

On 29 Mar 2019, at 08:05, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

	Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
	HFL 	28-Mar-19 		2 	4 	00:00:45,00:00:45 	9:03,9:05 	Nilanjan had internet issue that time 	00:00:45,00:00:45,00:00:45,00:00:09 	1:09,1:10,1:11 	Zarif was on call, Rahul was not on his workstation 
	Lesmills 	28-Mar-19 				00:00:54 	19:20,1:16 	AJ was not on his workstation, Customer called again and spoke with AJ 	0:00:03 	1:16 	

Regards, 
Ashish Dabral 

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<Weekly Report.xlsx> 

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