Subject: Re: Report till 28th March
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Fri, 29 Mar 2019 10:48:56 +0000

The first call was missed at 7:20. After 7pm, AJ should not take breaks unless it is urgent as we start getting flow on lesmills after 7pm. Can you please remind him and tell him to avoid taking breaks after 7pm? Thanks

Sent from my iPhone

On 29 Mar 2019, at 08:05, Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:

Hello Sir/Ma'am,

Please find the attached reports till yesterday. PFB the abandoned details.

Process Date    Afternoon Shift Morning Shift   Night Shift     Wait Time for Abandoned(Morning & Day)  Time (Morning & Day)    Remarks Wait Time for Abandoned(Night)  Time (Night)    Remarks
HFL     28-Mar-19               2       4       00:00:45,00:00:45       9:03,9:05       Nilanjan had internet issue that time   00:00:45,00:00:45,00:00:45,00:00:09     1:09,1:10,1:11  Zarif was on call, Rahul was not on his workstation
Lesmills        28-Mar-19                               00:00:54        19:20,1:16      AJ was not on his workstation, Customer called again and spoke with AJ  0:00:03 1:16

Regards,
Ashish Dabral
<Weekly Report.xlsx>