Subject: Re: LSM Joining Case Test - Aditi Sharma
From: Aditi Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 29 Mar 2019 05:03:40 -0400

| | LSM Joining Case Test

Name | Aditi Sharma
E-mail | [email-masked]
Phone Number | (91) 7982896347
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

This blurb will be the most suitable solution for the query placed by the customer as it answers the question placed by the customer in most fulfiling way.
Firstly it gives the option of downloading the e-tickets which can be very helpful in terms of this customer's query because it gives the freedom to download the ticket anytime from anywhere, but if the customer has not opted for the purchase of instant download e-tickets he or she can track the status of the order under  the purchase section. We can also inform the customer that they can track the package as soon as it is scanned for the delivery by the courier, and they can be informed via instant email which will have all the information, including the delivery tracking number as per the customer convenience.
Secondly, in this given scenario, the customer will be leaving in two days time hence to ensure that he or she receives the tickets on time there are given solutions regarding the same i.e.

1. Delivery address given by the customer is correct or not.
* One thing which can be added to this is that we can cross check with the customer that the address provided to us is coreect or not, if in case there is some new address, and if it is not personal (for e.g office or hotel) we can ask the customer to make sure that they have informed the concerned person to expect the delivery and that person will be available to sign for their delivery.

2. And if the customer is travelling to the event, the option of providing us with the travel address and expected departure date is also given so that we can ensure that the tickets are delivered as soon as possible.

3. Cross checking of phone numbers and account details to ensure maximum accuracy.

At last we can also ask the customer if they were satisfied with our solution, and if their question was answerd or not.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to my opinion the diffrence between good and great customer service hinges on few points some of which I will be listing below:
1. Conceptually, the main difference is that, in the former, you are probably only barely keeping your customer satisfied; while in the latter, you are not only keeping them satisfied- you are also keeping them loyal!

2.Being a good customer service is, to offer self to assist the customer in what he/she needs. Being a great customer service is not only focusing on what he/she wants, but also make them feel comfortable with you.

3.Good customer service will only result in clearing the query, while the great customer service is building the goodwill and also looking into that so that the customer shall not face that query again.

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