Subject: Re: LSM Joining Case Test - Moin Khan
From: Moin Khan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 29 Mar 2019 04:07:14 -0400

| | LSM Joining Case Test

Name | Moin Khan
E-mail | [email-masked]
Phone Number | (+91) 9870167071
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have chosen blurb 4, because it answers the customers query precisely and has also made available various options for the customer in order to ensure the timely and accurate delivery of the tickets. As the customer has mentioned that he will be travelling within two days for the concert that will take place within a week.

It has given following options to the customer :

* Please provide us with an address in country name or city name, that could be the hotel you will be staying in or the adrress of someone who will be available to sign for the delivery for you.

* You can update the address on your account by using the link https://www.vaigogo.com/Help/76, or you can change you delivery address by signing into your viagogo account and locating the order under purchases.

* Once seller ships the tickets, they will be shipped via track and traceble postal services. You will receive an email to notify you that your tickets have been shipped to the provided delivery address, along with a link for you to track your order.

Due to the above mentioned points one can clearly see that not only does it makes sure that the destination of the delivery is correct and is done within the requested time frame. It also helps the customer by giving the information where he can update any changes as customer wishes and it has also made the information available for the customer, where the customer can track the delivery.

so therefore if i put myself in the customers shoes, blurb 4 is the best option.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The differenec between good customer service and great customer service is as follows:

* Good customer service is to make the information available to the customer, where as great customer service is the ability to predict the need of the customer and pro actively giving information and keeping it precise and in an language that is easily understood by the customer.

* Good customer service is paying attention to the customer, so there are no errors in giving information, where as great customer service is the ability to understand the emotions of the customer and deal with the customer accordingly and showing empathy as well.

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