Subject: Re: LSM Joining Case Test - SHRATANK VERMA
From: SHRATANK VERMA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 28 Mar 2019 04:59:35 -0400

| | LSM Joining Case Test

Name | SHRATANK VERMA
E-mail | [email-masked]
Phone Number | (110092) 7838044368
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In this case customer is asking about the status of its ticket which she booked for the event of Lady gaga. As she is travelling and she want to deliver  that ticket to hotel address.&lt;new address.

The person to whom she is talking suggest that if she want that ticket to hotel address ,so please login to our web site or call on http://www.viagogo.com/Help/76, and update the |CountryNameOrCityName|.once it will done we will insure the seller to send that ticket to new address.Once the ticket is shipped you can track your order from web site .And you also came to know about expcted date at which date it will deliver.And insure that please inform some one  to recive that ticket at your hotel address.So that some one is available to sign for your delivery.

According to me this is best option ,according to our customer concern  she is sharing her problem what she is facing ,And we are giving the best solution how she get the ticket at her given address.And also informing step by  step how she change the address and get ticket at given address.And insuring her that she will get the ticket on time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service mean to deliver information in better way.every one try to  provide good customer service.

Great customer service means in future how you treat your customer if he/she facing problem .According to me great customer service is that always understand the concern of your customer and provide them proper solutions according to there situtation.

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