Subject: Re: LSM Joining Case Test - Ketan Nadir
From: Ketan Nadir <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 28 Mar 2019 04:58:54 -0400

| | LSM Joining Case Test

Name | Ketan Nadir
E-mail | [email-masked]
Phone Number | (91) 9818138530
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I belive Blurb 4 provides the best solution to the customer.This is because it allows the customer to set his/her delivery address by visiting his/her account online.This is certainly the need of the hour since customer will be travelling to the event in a couple of days.

Another reason why Blurb 4 solution is good is because it says the ticket will be  shipped by the seller as quickly as possible once the delivery address is updated by customer .This is quite a contrast to solutions provided by other Blurbs since they simply pass the bug to the event organizers.They emphasize that its regular practice for event organizers to release tickets close to the event and this response may not satisfy the customer entirely.

Finally, Blurb4 provides customer the unique option of tracking his/her order online or through his /her email which is not offered by other Blurbs.Thus, in my opinion, Blurb 4 answers customer's query quite accurately and provides best solution to the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Acording to me good customer service simply involves replying to customer's concerns whereas great customer service means understanding customer's problem and listening to it patiently,emathizing with him/her and then providing the best and the most accurate solution.It involves connecting with the customer emotionally and then going an extra mile in providing solution.

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