Subject: Report till 27th March
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 28 Mar 2019 01:03:47 -0700 (MST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	27-Mar-19 	1 	3 	2 	00:00:45,00:00:45,00:00:45,00:00:06 	7:11,7:12,7:18,20:44 	Nilanjan was on call 	00:00:45,00:00:45 	1:33,1:35 	Rahul was on call, Zarif was not on his workstation 
Lesmills 	27-Mar-19 	3 			00:00:30,00:00:55,00:00:30 	20:33,20:34,20:36 	AJ was on HFL call,The all 3 calls from the same customer. Customer call again after 3 mins and spoke with AJ 			

Regards, 
Ashish Dabral