Subject: German Language Test - Kashish Arora
From: Kashish Arora <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Mar 2019 07:47:41 -0400

| | Foreign Language Screening Test

Name | Kashish Arora
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I am really sorry for the inconvience caused to you. Due to some technical reason our system has picked up the wrong address, that is the reason you have not received your pizza yet. As a compensation I would like to provide you 10% discount on your order and we will deliver it to you at correct address now. I highly apologise for the mistake caused by us and hope that you will not relate it to our standard of services.
Thanks

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am kashish. I reside in Karol Bagh, have done my schooling from G.D. Salwan public school and then opted for B.A(hons) English from Khalsa college (D.U). After that I wanted to learn foreign language so I started learning German language from Goethe Institute and with that persuaded M.A(English). I have worked with concentrix for 8 months is German process. I like to read and travel a lot and I am goal oriented person, always ready to take initiative and get on well with people from different backgrounds and cultures.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Wenn man gut ist, tut man was man zu tun hat. Außergewohlich ist man, wenn man mit dem project ergebnis ueberracht.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich bin verantworlisch, Wenn ich weiß, was zu tun ist,tue ich das. Ich bin perfektionist, jedes frage muss perfekt und pünktlich antwortet sein. Ich bin ein leiterin, ich mache nicht nur meine arbeit, sondern inspiere auch Andere team mitglieder.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Letzte jahr habe ich nach Jaipur Gereist. Ich schaute aus dem fenster unseres buses,der uns Von Delhi nach Jaipur in Rajasthan Fahren würde, und ein Glückgefühl überkam mich. Frauen in grellbunten saris Trugen riesige Büschel getrockneten Grases auf dem köpfen, Hirten trieben auf dem seitenstreifen ihre Schafsherden zusammen und in der Ferne zeichneten sich sanfte Hügel am Horizont ab.
Jaipurs Bazar straßen Sind weite, gerade Straßen innerhalb der stadtmauern; noch inner Sind, Wei in Alten zeiten, bestimmte straßen zugeteilt. Große Tore bieten Einlass in Das zentrum der historischen Altstadt. Nach einem Spaziergang entlang des Gewürzmarktes war für uns movietime angesagt; Im schicken Art Deco kino Raj Mandir war gerade ein neuer film angelaufen, den wir uns nicht entgehen lassen wollten.
Für den nächsten Morgen war ein Besuch des Amber palace geplant.Das historische Fort liegt auf einem Hügel gelegen, und für die Touristen, die die zahlreichen Treppenstufen dorthin nicht selbst erklimmen woollen,stehen zahlreiche Elefanten bereit,die geduldig den weg hinauf und wieder hinunter trotten.

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