Subject: Re: LSM Joining Case Test - Himanshu Manral
From: Himanshu Manral <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Mar 2019 06:58:35 -0400

| | LSM Joining Case Test

Name | Himanshu Manral
E-mail | [email-masked]
Phone Number | (91) 8448339502
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The answer to the above complaint is Blurb 2 as it has acknowledged and addresses all the queries raised by the customer in a very simple way. Each and every question, raised by the customer has been answered in a professional step by step notion without wasting the customer time. The excutive has explained everything to the customer along with taking care of any similar issue faced by the customer in future by educating the customer about the online process to download the e-ticket as well. The agent has also reminded the customer to update the new delivery address and pick time so that the the tickets can be received as per their convenience. The representative also ensured to remind them to update their phone number incase they need to coordinate or communicate with the customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The good customer service is when you acknwoledge, addresses and resolve the customer current queries and complaints but the great customer service is when the agent is educating the customer about the different online processes to make sure such issue never arrives in the future again as it may save their precious time, so they can resolve the basic queries and complaints by themselves as well.

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