Subject: Fwd: Confirmation regarding Ticket : 1867
From: Nilanjan Chakraborty <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Wed, 27 Mar 2019 16:19:10 +0530

Saurabh Dadu
2:11 PM (2 hours ago)
to me
Can you please be so nice and follow the instructions sent in last email.

Regards,

Saurabh Dadu
LiveSalesman

AI is still not a reality, typos courtesy iPhone

On Wed, Mar 27, 2019 at 3:52 PM Saurabh Dadu <[email-masked]>
wrote:

> Nilanjan - ask the customer to give you a screenshot of the manage devices
> page. Also, why did you not ask for her username?????? Is that something
> not told to you to do first thing?
>
> Ask username, app version, ios version.
>
>
> Saurabh Dadu
> *LiveSalesman*
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
> ------------------------------
> *From:* Saurabh Dadu
> *Sent:* 27 March 2019 2:12 PM
> *To:* Nilanjan Chakraborty
> *Subject:* Re: Confirmation regarding Ticket : 1867
>
> Call Rahul for help, he will guide you
>
> Regards,
>
> Saurabh Dadu
> LiveSalesman
>
> AI is still not a reality, typos courtesy iPhone
>
> On 27-Mar-2019, at 7:09 AM, Nilanjan Chakraborty <[email-masked]>
> wrote:
>
> Query: I'm seeing the error message 'Looks like there are no studios that
> can be registered to the account right now'
>
>
> Reply: Hi Ashley,
>
>
> Thank you for reaching out to us today.
>
> The error message 'Looks like there are no studios that can be registered
> to the account right now' for this we never recommend deleting the APP as
> the content will be deleted. This kind of errors will be displayed for two
> reasons:
>
> 1. You are not setup for an additional studio (device). Please contact
> your LES MILLS representative to add an additional studio.
>
> 2. When the scheduler is not linked to the iPad. Below is the procedure to
> unlink and remove the connection to the old app install so you can connect
> it again to your app. Please note, downloaded content will be deleted.
>
> 1. Log into the Virtual scheduler tool via your desktop at
> www.lesmillsvirtual.com with your Virtual username and password.
>
> 2. Click on the Settings icon and select 'Manage Devices' .
>
> 3. In the column titled DEVICE you will see a drop down list with your
> iPad name. Click on this list and select 'Remove Device'. The list will
> switch to saying 'Deleting...'.
>
> 4. Click the Green button: SAVE CHANGES to process the device unlinking.
>
> 5. Once this has processed, it will take 5 minutes for the app to become
> ready for connecting/pairing with your studio timetable.
>
> 6. Log into the iPad app with your Virtual username and password and
> select your studio from the list and begin setup.
>
> Please let us know if this works for you.
>
> Thank you,
>
>
> Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/1867
>
> James
>
>
> Customer Services
> Les Mills Virtual App
>
>