Subject: Re: LSM Joining Case Test - Anush Saxena
From: Anush Saxena <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Mar 2019 06:23:36 -0400

| | LSM Joining Case Test

Name | Anush Saxena
E-mail | [email-masked]
Phone Number | (91) 7303644271
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

After reading the above passasges carefully. I feel that the most appropriate Blurb for the above query is Blurb 4.

As we go through the Customer's request, we'll be able to find out that the Customer's main concern is regarding the delivery of the tickets which he wants to be delivered at his hotel's address as he will be reaching his destination city five days prior to the event.

The resolution provided in each Blurb somehow differs from each other as explained below. In Blurb 1, customer is provided with a resolution which he didn't have expected  as he clearly mentioned in his query that the issue is regarding the delivery of the tickets at the Hotel and the resolution provided is totally wrong as we have mentioned his home address once again without discussing about the Hotel's address. In Blurb 3 we have informed the customer that we'll keep a track of the purchase however, there is not a single word related to the new delivery address of the ticket. Blurb 5 doesn't even talk around the customer's concern and the resolution provided is way different what customer would be looking for. All except Blurb 4 couldn't connect to the customer's issue well.

I have selected Blurb 4 as it states about the customer's concern from its very beginning without revolving him around the correct answer. Also, it has provided a way to customer to change the required delivery address as per his requirement by the link provided. In Blurb 4, we assured the customer that we'll make sure that the tickets gets delivered as soon as possible by staying in touch with the seller.

All the helpful details have also been provided which will help the customer to track the tickets any time after the dispatchment.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when we are able to resolve the customer's issue as per his request whether Great customer service is provided by creating a impact with the resolution provided. Good customer service resolves the customer's issue for one time whereas Great customer service helps keeping the loyalty of the customer with the company by the service provided.

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