Subject: Re: LSM Joining Case Test - Tushar Garg
From: Tushar Garg <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Mar 2019 06:14:26 -0400

| | LSM Joining Case Test

Name | Tushar Garg
E-mail | [email-masked]
Phone Number | (91) 9355637657
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As per the situation stated above,i personally would have selected blurb 4 as it is the most appropiate one.The major concern of the customer stated above that he is leaving for the event in two days and by the time if he is unable to get the tickets and the customer wants those tickets to be delivered to his hotel where he is staying during the event.
So,the blurb 4 exactly point out the straight solution of the customer's concern.As,they have mentioned "to ensure you received your tickets on time ,please mention the current address where you are staying ,it may be the name of the hotel where you staying .
Not only this,customer will also get the notification email that his tickets have been shipped to the given address.
So as per my knowledge the above blurb will satisfy the customer very much.

Also one thing I would like to add to this blurb is that after seller gets the tickets,then they should ensure the customer on phone(if possible) and double check the delivery address before posting to the address provided by the customer itself.
Afterwards they should provide the customer basic details of packaging(such as the tracking number and shippment details).
After getting these details ,customer will get more satisfied and will be able to plan for the event more appropiately.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The basic difference between good customer service and great customer service is that the former basially denotes that the customer is satisfied with service provided by the company and the great customer service means not only keeping the customer  highly satiesfied but also keeping them loyal.
Also for a company or the brand,the customer  loyality is everything.If the customer is brand loyal then that particular customer should get great customer service .That can be done easily by the company by providing them eye-catching offers.By ensuring the customer's faith,a company can go through miles without looking backwards.

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