Subject: Re: LSM Joining Case Test - Tauheed Anwar
From: Tauheed Anwar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Mar 2019 04:50:41 -0400

| | LSM Joining Case Test

Name | Tauheed Anwar
E-mail | [email-masked]
Phone Number | (91) 9953662222
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Dear Sir/ Madam,

We do understand you are very anxious to receive your tickets as the event date is quite close. we have looked into your order today and we can see that our specialist customer support team are now monitoring your purchase to ensure your seller completes the order on time for the event.

We are checking the best possibility on priority to get the ticket delivered at your hotel address. meanwhile, please share the complete hotel adress along with zip code. We would request you to allow us 2 to 10 working hours in order to confirm the final status for the same,pease be assured that we will try our level best to get this closed within time.

Further, once we get the confirmation from our seller we will send you the soft copy of the ticket on your registered email id and you can download from email and take the print out for instant solution.

Thanks and regards

Tauheed Anwar

Customr service.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service, we need to understand the customer query, complaint, request and respond as per the process and their requirements.

Great customer service, taking extra initiative to resolve the customer issue drop an email or call them to inform that the issue which was raised  by them have been addressed well before the time.

Good customer service,be professional, while writting an email to customer and provide the solution to their issue as soon as possible.

Great customer, often customer comes with the request to which process does not have the policy to change. However, we should not inform to the customer in first place that changes is not possible rather, checking the possibility with management if we can do something as an exception.

Good customer service,The issue has to address within the the given time frame to customer.

Great customer,always ensure to provide quick and correct resolution. The happy customer will share the good feedback about customer service which always help to improve the business and customer satisfaction.

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