Subject: Re: LSM Joining Case Test - Dushyant Singh
From: Dushyant Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Mar 2019 02:34:25 -0400

| | LSM Joining Case Test

Name | Dushyant Singh
E-mail | [email-masked]
Phone Number | (91) 7302941451
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Sir/Madam,
I think Blurb 4 is the most appropriate answer by the service provider as the costumer here needs the tickets at the hotel and may be possible that Costumer might have registered another address(Permanent Address). The Service Provider here insures that the tickets will be delivered to you within the time period and a quick and steady action will be done and also make the costumer satisfied by his words. The service provider here insures from the costumer that the address provided for the delivery is same of the hotel, if same the tickets will be delivered, and if there is a change in the address then the service provider asks the costumer to sign  into viagogo account and change the delivery address so that the further process  could be done and the tickets could be delivered on time or the costumer can change the address by simply clicking on the link http://viagogo.com/help/76 and enter the new address where they want the costumer wants the ticket to be delivered. The Service provider here also insures that the tickets are delivered to the new address as soon as possible and also ensures from the costumer that if the address is not personal then someone should be informed about the delivery so that someone is there to sign for your delivery.
All the information given by the service provider was sufficient to make the costumer satisfied and get the tickets delivered on time.

Thank You.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good Cosumer Service makes the Client happy but a great costumer service makes them feel like a part of us. A good service might make them feel that we are with them but a great costumer service is to be always for them.They Should feel that we are just sitting to sort there problems and they are really very important for us.

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