Subject: Re: LSM Joining Case Test - GAURAV SHARMA
From: GAURAV SHARMA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 26 Mar 2019 06:35:38 -0400

| | LSM Joining Case Test

Name | GAURAV SHARMA
E-mail | [email-masked]
Phone Number | (91) 9711578477
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected this blurb because it has all the relevant answers of the qwery which has been asked by the customer. It has clearly mentioned the reason why there has been a delay in regards to his tickets. It is also mentioned, how and when the customer will get the tickets. In addition to that it is also mentioned that there should be a person available to take the delivery address. Most importantly in this blurb - it is also mentioned that the customer needs to confirm his correct contact number so that the agent can contact him in case of any emergency.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Cusomer service means polite, professional, friendly & helpful. If you help the customer including above qualities then it is good customer service but if you help the customer & goes above that then it is great customer service.  For example - Few months back  i received a call from a very old lady she was struggling to clear the balance &  i helped her to setup the paymet arrangement  so that she can clear the balance in small installments.  Further also to help her i also provide some additional information regarding some government organisation & NGO;s which she can contact them in order to clear her balance . At the end of the call lady was very happy regarding the extra informaion which i had provided to her.

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