Subject: Re: LSM Joining Case Test - Priyanka Girdhar
From: Priyanka Girdhar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 26 Mar 2019 07:29:27 -0400

| | LSM Joining Case Test

Name | Priyanka Girdhar
E-mail | [email-masked]
Phone Number | (+91) 8800604696
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 can be considered as the appropriate response to the query by the traveller . This is because the whole procedure to get the ticket has been shared in a brief understandable manner. As the traveller  is residing in a hotel, so it is  needed to get a proper confirmation of the address. After that, the traveller has been assured with empathy that  there will be a track of the shipment by both sides i.e by the customer service department as well as the traveller which is one of the most important quality of a customer service representative.
Also we can make it further appropriate by sending greetings to the traveller
( Greetings from Viagogo! Hope you are doing well) and by sending the mail with a good note to the traveller by asking for further help if the traveller needs.
( Thank You!
Viagogo
In case you need further help, please feel free to contact us)

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is getting a clear picture of the concern by the customer and then providing the appropriate resolution by which the customer gets satified.
A great customer service on the other hand is to firstly take a genuine interest in the customer's concern and expectations with appropriate acknowledgement. The finding the best solution suited for the customer as well as company's norms and providing the reslution to the customer. Also a great customer service includes to know whether the customer is satisfied or not. If the customer is satisfied, greet with an ending note offering furter help. If the customer is not satisfied, trying to find out again a suitable resolution for the customer.

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