Subject: Re: LSM Joining Case Test - Ankit Pal
From: Ankit Pal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 26 Mar 2019 04:20:54 -0400

| | LSM Joining Case Test

Name | Ankit Pal
E-mail | [email-masked]
Phone Number | (+91) 9205437428
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In Blurb 2, agent explained all the possible solution and requirements to the customer. The answer is very precise and it contains all the important information, which are needful to the customer. In comparison of other answers, agent in Blurb 2 gave an option for the e-tickets, which is quite faster and easy. In that answer agent also provided the ways to track the ticket status on time. It contains all the necessary infromation, which customer needs to take care.
Customer wants the resolution, which can be excuted easily and satisfy all the possible needs. So that customer would not have to contact customer care service again and in my opinion Blurb 2 answer has everyting, which will satisfy the cusomer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service provides the resolution and great customer service take care of the customer's satisfaction.
Great customer service calculate the future needs of the customer, so that customer won't stop using company's service.

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