Subject: Spanish Language Test - Ximena Chavez
From: Ximena Chavez <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 25 Mar 2019 07:49:08 -0400

| | Foreign Language Screening Test

Name | Ximena Chavez
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I will identify me. Then I will offer an apology for any inconveniences this delay might have caused. Then I will remain calm and try to pacify the customer on the other lin, explaining what caused the delay. On behalf of the Company and Team I will take responsability for the error. Then I will told him, that we 'll resolve the issue as soon as possible. So I have to talk to my Operations Supervisor and explained the issue. Then I will send him 2 Pizzas with free charge. After that I will call him and ask if the order was ok and again offer an apology.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Ximena Chavez Lopez. I was born in a city called Arequipa, which is the second most important town in Peru. Most of my education and live was based in Arequipa that remain until now even when I am far away a special place for me.
I studed in a bilingual school name Colegio Peruano Aleman Max Uhle, which offer me the opportunity to learn English and German. Then I studied Hotel Management and Tourism in a public university that is Unversidad Nacional de San Agustin. After some years of ups and downs I finally finished and then moved to the capital of Peru in 2007.
Here I worked in different kinds of jobs, The first one was as a Reservations Assistant for a Tour Agency called AmazingPeru. I lasted there 10 months. then I worked for an American Tour Operator called OleTravel as a Sales Assistant. After that I worked as a Recepcionist in a little hostel nearby Miraflores. Then I found a job as an Office Assistant in a Technology Company named Abiocperu, that job was quite new, demanding but also rewarding. Then I worked as a waitress for about 15 months.Then little jobs as a dishwasher, mailwoman, copywriter.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good customer service is doing what is written.
Great customer service is going beyond that. Even when people don't agree. Is do what it takes to make people happy. It comes from the heart.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Si bien soy una persona algo reservada y tranquila. Al momento de atender a alguien, sea un cliente u otra persona. Doy todo de mi para que aquella, este contenta, agradecida y se lleve un buen recuerdo de la Empresa. Y así quiera volver.
En una manera simple me gusta ayudar aunque algunas veces no lo toman en cuenta.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Ica es una ciudad situada al sur del Peru. Es una ciudad bastante extensa, aunque no parece. Se ubica a 406 m.s.n.m. Su clima es seco,arido y tambien bastante caluroso.
Ica es una ciudad vitinicola, productora y exportadora de distintos vinos. En ella se encuentran diversas bodegas de vino, por mencionar algunas: Vino Tacama, Vino Queirolo, y tambien algunas mas pequenas llamadas artesanales como El Vinedo.
En Ica se encuentra la Reserva Nacional de Ballestas es una zona que albergua diversa fauna y flora que es hoy en dia uno de los grandes atractivos del Peru. Tambien en Ica se encuentra la laguna de Huacachina que es un pequeno oasis en medio del desierto de Ica. es un lugar bastante especial, cuenta con unas dunas increibles donde se puede practicar sandboarding, recorrer las dunas en tubulares, ver puestas del sol increibles e inolvidables. Tambien cuenta con un pequeno boulevard donde es posible dar un paseo. Tambien en Ica se encuentra la provincia de Chincha. Un lugar muy especial [ues es un lugar de mucho sabor, calidez y cultura pues se le considera la capital de la cultura afroperuana. Es un lugar donde destacan los vinos, el pisco. El baile afro que es la influencia de la cultura africana que llego al Perú en el siglo XVI. Aun hoy hay cierta discrimanacion a las personas de color, pero esta cambiando. Lo que es algo bueno pues todos somos importantes, sin importar nuestra piel, historia, sexo, títulos. En Ica tambien hay un lugar llamado Canete donde se comen diversos platillos culinarios como el Camaron, dulce de nispero que es un fruto pequeno algo acido pero muy rico. Tambien producen higos, que es  un liquido dulce que se sirve con los bunuelos, un postre peruano muy tradicional y delicioso.

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