Subject: Spanish Language Test - Eduardo Burchard
From: Eduardo Burchard <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 24 Mar 2019 20:19:30 -0400

| | Foreign Language Screening Test

Name | Eduardo Burchard
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

The first thing i would do is appologize for the mistake and assure the custoner that i will immediately fix his order and that i will send the delivery to his address right away.
As a way to make sure our client feels satisfied with our service i would check if there are any promotions available that i could give him;if there aren't any promotuons available i would take the blame myself for making the mistake,and i will tell him that it will not happen again.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have been an Engliah teacher for more than 20 years,during this tine i have been working  in schools with students ranging from grades 5th ro 12th.
I have used my English speaking skills to give classes like:grammar,literature,phonics,mathematics,physics,chemistry,and biology.
I got my teaching degree in 2016,year in which i graduated from the university.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

La diferencia entre un buen servicio al cliente y un grandioso servicio al cliente,radica en que el clienta vuelva a utilizar nuestros servicios una y otra vez y nos recomiende con sus amigos,familiares,etc.
Saber que nuestro cliente esta satisfecho con nuestra atencion.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Posee una gran experiencia en servicio al cliente,ya que el ser maesrro nos lleva a tratar con alumnos diferentes y sus padres,esto nos lleva a considerar a nuestros alumnos comp clientes,ya que estos pagan por un servicio.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

He viajado desde muy joven,primero con mis padres,y ya despues como adulto;en uno de esos viajes he tenido oportunidad de viajar a lugares como:Miami,Houston,New Orleans (antes que fuera azotado por el huracan Katrina),tambien he tenido la oportunidad desde muy joven se visitar Mexico.
Mexico ha sido un lugar encantador,con gente muy amigable y servicial,ademas que cabe la pena mencionar que la comida en Mexico es deliciosa.Tuve la oportunidad en uno de mis viajes a Mexico D.F.,de ir a visitar muchos lugares turisticos como: el zoologico de Chapultepec,Xochimilco,Puebla y Toluca,entre otros.

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