Subject: Re: LSM Joining Case Test - Yash Gupta
From: Yash Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 22 Mar 2019 05:23:53 -0400

| | LSM Joining Case Test

Name | Yash Gupta
E-mail | [email-masked]
Phone Number | (+91) 8860185263
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In the Blurb1 all the details related to tickets are mentioned . There is  a proper attention given to the customer related to the event. There is assurity as well which buils the level of trust among customer and brand.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service means helping customer going an extra mile giving an extra ordinary services so that customer can be satisfied and continue there business with us

We have to put ourselves into customer's place so that we can feel how we react if we are ina position of customer. Giving excellent customer service helps building loyalty towards brand and due to which the growth of business an be improved.

We should make exceptions for the customer so that they can feel that thety are cared. They are getting the price of what they are paying.

We should gree the customer so that they feel that they are respected it improves the brand value.

We should empathise with them. We should not use filthy words or bad language.

We should built a trust with the customer.

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