Subject: Abandoned Call
From: Ashish Dabral <[email-masked]>
To: phaedrusrf <[email-masked]>, ASR272130 <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Fri, 22 Mar 2019 00:14:29 -0700 (MST)

Hi Both, 

There has been 1 Abandoned call in HFL on dated 21st- March.We are supposed to answer the call within 10 seconds .So please give your proper explanation to Deeksha ma'am regarding this. 

Process 	Date 	Afternoon Shift 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	20-Mar-19 	1 	0:00:14 	21:38 	Arif and Nilanjan, Both were available. 

Regards, 
Ashish Dabral