Subject: Re: LSM Joining Case Test - Tanmay Bhatnagar
From: Tanmay Bhatnagar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 22 Mar 2019 03:06:20 -0400

| | LSM Joining Case Test

Name | Tanmay Bhatnagar
E-mail | [email-masked]
Phone Number | (+91) 9872206499
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason I would select Blurb 4 is because it's the most appropriate response. Infact it's the only response which actually focuses on the client's needs relating to deliver the tickets to his Hotel instead of his prvious mentioned address.

* My Amends:
- First of all, I would start with a pleasent greeting not just straight up resonse.
- I definately would make it a bit more easy for the client by jotting down the proedure in steps(for eg: 1,2,3 and so on) rather than in paragraphs. This would make it hassle free for him. Also shows that the company really does care for the client's time.
- I would always assure him that his needs are the priority for us & we would always be looking forward to resolving/complying with them ASAP.
- Lastly I would always end with something along the lines of "Thank you for contacting us. If you require any more assistance we will always be there, just a phone call away. Yours Sincerely Tanmay."

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

- At the end of the day: It defiately comes down to Actually CARING for the Cient.
- To put ourelves in his shoes and resolve his queries ASAP.
- The Mindset of a Customer Care Executive should be almost of a Doctor who truly wants to solve the clients needs leaving the client absolutely satisfied with the company.
- & This forms Long term relations thereby building TRUST & LOYALTY & PREFERENCE for our company in the client's mind.

- Vs an average service where the Customer Care executive is just doing it for the sake of a salary and that he really doesnt care but he has to solve the problem otherwise he'll be out of a job.

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