Subject: FW: Report till 21st March
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Fri, 22 Mar 2019 06:50:37 +0000

Email both and ask them to explain why the call was missed when both were available. We are supposed to answer the call within 10 seconds

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Date: Friday, 22 March 2019 at 12:18 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Report till 21st March

Hello Sir/Ma'am,

Please find the attached reports till yesterday. PFB the abandoned details.

Process Date    Afternoon Shift Morning Shift   Night Shift     Wait Time for Abandoned(Morning & Day)  Time (Morning & Day)    Remarks Wait Time for Abandoned(Night)  Time (Night)    Remarks
HFL     20-Mar-19                                                       00:00:45,00:00:45,00:00:17      1:09,1:10,2:05  Rahul was on call all the time.
HFL     20-Mar-19                                                       0:00:14 21:38   Arif and Nilanjan, Both were avilable.

Regards,
Ashish Dabral