Subject: Re: LSM Joining Case Test - Neha Chadha
From: Neha Chadha <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 20 Mar 2019 05:39:04 -0400

| | LSM Joining Case Test

Name | Neha Chadha
E-mail | [email-masked]
Phone Number | (+91) 8588826690
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In Blurb 2, they are talking about e-tickets. Within a few seconds, a customer can recieve e-tickets. if customer required, he can get the print-out of his e-tickets immediately and from anywhere. As customer said, he will be travelling in two days for this event so, e-tickets will be helpful for him.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between good and great customer service is that good means it desirable or it's nice and great means it's better than good, as in very good or wonderful as well. Good customer service means we are only barely keeping our cutomers satisfied; while great customer service means we are not only keeping them satisfied - we are aslo keeping them loyal.

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