Subject: Re: LSM Joining Case Test - Ashish Sethi
From: Virat Joshi <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Asfaque Ahmad <[email-masked]>
Date: Wed, 20 Mar 2019 08:31:11 +0000

Hi,

It's a 'No' for this candidate

Kind regards,
Viraat
________________________________
From: Ashish Sethi <[email-masked]>
Sent: Wednesday, March 20, 2019 1:59:14 PM
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; Virat Joshi; [email-masked]
Subject: Re: LSM Joining Case Test - Ashish Sethi

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Ashish Sethi
E-mail  [email-masked]
Phone Number    (91) 9643271388
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    In Blurb 4 i noticed that the representative was pretty forward with surity and acknowldgements .As executive was insuring that his tickets will be delivered on time , althought it was been informed to customer from where he can track his ticket by going to website. Customer was been informed that what confirmation he will be getting after changing address. Even representative was very formal and detailed with customer. As mentioned by representative as it will be delievered to different address to make sure that there should be signature of a person who will recieve where they can get ticket easily. It is very appreciable that representative told how tickets will be delieverd to him which is for me an extra mile for customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is resolving and listeing to customer what he is looking for gets tht from us.Great customer service how you greet customer how we are understanding customer's need .Good Customer service is resolve his or her concern in one call. Great Csutomer service is going beyond and doing some unexpected by customer with resolving the customer requirement.

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