Subject: Re: LSM Joining Case Test - Parkhee srivastava
From: Parkhee srivastava <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 20 Mar 2019 04:26:21 -0400

| | LSM Joining Case Test

Name | Parkhee srivastava
E-mail | [email-masked]
Phone Number | (91) 9205645091
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Hi ,

Sir \Mam

I have choosen blurb 4 for my answer because in this blurb we are giving excact solution to the customer, in first part represntative asked  for customer address with country and city details to ensure that customer get his\her ticket in the time for the event.
And second thing  customer asked to change his delivery address , so as per customer request representative also give him\her the wedsite link from where he or she can update or change their address according to the customer wish.

In this blurb representative is not making any fake promises to the customer that you will get your ticket tommorow or day after  tommorow or the place where you want, as per custmomer care representative we cannot make fake promises to the customer we can only assured customer that will try to resolve your query , we will do any possible thing for your query Sir \ Mam.

So in this 4 blurb representative has mentioned that once you will update your account , seller  shipped your ticket via trackable postal services , by which things will  become more convinent for the customer.

Represntative also mentioned that customer will receive a mail along with link for that tickets to track their respective order on their register mail id.

In last as customer want his \ her tickets to hotel , representative advice the customer that hotel is not a personal address so please make sure that you have informed them to expect a delivery for your order or someone will be avaiable to sign for your deleivery.

Our priority to your custom , i hope you have a great time at Lady Gaga.

Thank you
Parkhee.

We are happy to help you.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There is a thin fine line between good and great but in customer service this thin fine line can create a huge difference between people working in this feild .

In customer service good is not enough ,  you need to be great to your work. because when we are serving our services to our clients or to our customers over the phone or through emails only and only our work can showcase our personality to the person who's over the phone or on email.

There are lot of people who are working well in their respectative feild but only great workers get recongition and promotion.

In customer service profile if you think you are top of your work then you are good , but when people think you are top of your work its means you are great to your work.

In customer service we receive or we make no. of calls in a day but one great call can make you star and people start recognize you through your work.

Not only in customer service feild ,  but in real world too , people only remeber the Great work not the Good work.

In customer service feild where there is so much competion only a great worker can handle the pressure for everything which give them a bright future.

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