Subject: Re: LSM Joining Case Test - sumit gangwar
From: sumit gangwar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 19 Mar 2019 07:13:03 -0400

| | LSM Joining Case Test

Name | sumit gangwar
E-mail | [email-masked]
Phone Number | (91) 8882741463
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would select the blurb 4  because it directly caters to need of the of the customer as the customer asked to deliver the tickets to hotel and the blurb 4 gave proper instructions to change the address( travelling adress ) . It  also included the  link to track the courier service , which helps the customer to keep track on her/his ticket delivery. It also included instructions to inform the hotel staff of the delivery which enables the delivery to be done even if the customer is not in hotel .

Rest , it should have included the folllowing details -
- A number to contact , so that communicating with the customer could be easier .
- A closing , that we are happy to help you , In case you need any help , feel free to ping us.
- Greetings , along with the order details should be included .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me , good customer service is when you listen to customer's problem and provide appropriate solution and the customer is happy. On the other hand , great customer service includes , listening and understanding customers problem , looking into what caused the problem , getting into customers shoes and  then seeking the solution for customers problem , providing the solution and making sure that it never happens again . A great customer service includes receiving feedbacks from the customer about the service and persistently making efforts to improve the service .
All of the above should be done in due time , so that customer does not loose trust and remains loyal to the company . Thus , a great customer service works for the satisfaction of its customers .

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