Subject: FW: Transcript of 18 Mar 2019 17:27:03. Operator: Ralph. Visitor: Nina
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 19 Mar 2019 09:46:15 +0000

Ashish,

This is happening almost everyday! What’s happening? Why did we have Rama logged in? Jayway should always be logged in from office unless it is an emergency. We should not leave Rama for chats. He has a kid at home, it is very likely that he will miss chats like that. Please speak with him and tell him if at all he is logged in, he needs to pay attention to chats. We should avoid asking him to log in on chats though.

From: LiveChat <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 18 March 2019 at 10:01 PM
To: manager <[email-masked]<mailto:[email-masked]>>
Subject: Transcript of 18 Mar 2019 17:27:03. Operator: Ralph. Visitor: Nina

        [https://api.livechatinc.com/logos/5360571/0]

Chat transcript

Name: Nina

E-mail (optional):

        Ralph   Mon, 03/18/19 04:27:03 pm UTC

Hello! How may I help you?

        Nina    04:27:27 pm

Hi. I need a cabin on Dubrovnik ferry to Bari Aug 21
The website will not let me book it
Can i buy through you

The chat was transferred to Dave because Ralph had not replied for 3 minutes.
        04:30:35 pm

Nina left the chat.
        04:31:07 pm

        Duration: 4m 4s

        Chat started on: https://jaywaytravel.com/croatia
        Referrer: https://www.google.com/
        Visitor geolocation: Lansdale, Pennsylvania, United States / 73.188.84.140

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