Subject: Re: LSM Joining Case Test - Ronak Bhushan
From: Ronak Bhushan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 18 Mar 2019 05:05:02 -0400

| | LSM Joining Case Test

Name | Ronak Bhushan
E-mail | [email-masked]
Phone Number | (91) 8527358883
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to the customer question he/she want to receive the tickets on priority on the address which was updated at the time of purchase, however now customer is travelling with in next two days for the event and we cannot commit the customer that the tickets were deliver to him/her on the same with in next two days but customer is also requesting if we can deliver the tickets to the hotel where he/she is staying.

So as per the blurb 4 we have the option to deliver the tickets to the hotel where she he/she can receive the tickets by confirming the country name or city name with complete address of the hotel.

Or we can also provide the option to the customer by giving the link mentioned below:

http://www.viagogo.com/help/76

In this customer can update the address manually on which he/she want's to receive the tickets, although if customer is not available in the hotel, the authorised person by the customer can also receive the tickets.

I hope this will answer the question of the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me the good customer service is where we are resolving the query of the customer's on the regular basis.

For an example:

Customer is taken the computer services for the first time and customer is calling us for the same problem again, we have resolve the problem by giving him/her the solution at very first time as a customer service executive and after that we are not in touch with the customer, for me this is the good customer service.

Now if I talk about the great customer service by taking the reference from the above example we just need to add some more fluent step to make it as great customer service, after resolving the problem,
firstly we can do the follow up call to the customer with in next 24 hours to check that his computer is working fine and we can do this process atleat twice a month.

We can also send the email to the customer with the feedback form where customer can share his/her experience with us about the services opted.

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