Subject: Spanish Language Test - Edgar Sosa
From: Edgar Sosa <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 15 Mar 2019 17:43:20 -0400

| | Foreign Language Screening Test

Name | Edgar Sosa
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Oh! Mr Coldwater, I'm afraid to inform you that your address has been misplaced. I know this could be quite upset for you, so, just let me fix our concern and also I'm conscious that we already spent almost an hour, but sir... If you allow me. We can just resend the same order with some "extras adds and sodas" to the right address, Also, if you just want to change the order or replace any item we have our chance now Mr,Coldwater... Keep in mind also that you'll receive a full refund through the same payment method applied, so... What do you think about that and let me just double check the right address...

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Well, This is Eddie Sosa, from a place from the south in MX called Poza Rica, I never spent my life over there so I'm quite unattached even to my roots... I was living in several places because at that time my parent's business was demanded like that. I've grown up in many places but... round my 16's I was forced(situation) to live in San Pedro, NL MX. Which was my first experience by myself I was studying high school and just left trunk process with a career in literature. In the between from that near September from 2007 I just decided to improved myself working as an agent in a call center then I just realized that was pretty funny and "go on" part-time job, and then I just got the full time and spent around 9 years and some months with same corporative taking lots of temporary contracts. That's how I learned my actual experience in the field, since customer care to sales, tech support and reached my commitment to get administrative positions like the backup trainer, workforce, CEO assistance-
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Los agentes de atención y servicios que simplemente ofrecen un "buen" servicio al cliente probablemente están haciendo prácticamente todas las mismas cosas que hacen aquellos que brindan un "excelente" servicio. Sin embargo, lo que yo considero más importante es que al menos en mi caso por obvia experiencia, creo que para distinguir entre los agentes "buenos" y "excelentes", es que también se comunican mejor con sus clientes. Por ejemplo, en mi caso aplico siempre la persuasión a base de la mismas palabras de la petición pedida. Así, uso como argumento la misma raíz que se desenlaza en una comunicación continua y totalmente a mi favor.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Humano

Re-evoluciono

Comparto/Procuro

Creo

Persuado

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | En este caso deseo compartir una vivencia por un octubre de 2010. Me encontraba algo congestionado debido a mi estado en ese entonces actual. Todo empezó en un viaje mas no era ni ciudad, ni pueblo... era bien, un desierto; claro, cerca de un pueblo...  Mas lo mágico o místico(que de hecho es una de los atractivos turísticos y aledaños), es que fue una de las primeras veces en las que aprecié totalmente sin presión alguna lo bello que es la nada, como literal un desierto... Se fue tornando muy distinto al pasar del tiempo, tanto la bondad o fervor de una mañana o tarde, como la frívola despiadada, mas bella y fresca noche que en esos días siempre disfrutaba, al pasar de los días mi encuentro fue muy significativo tanto en la cuestión natural, como en el factor social de los pueblos aledaños... Teniendo una tipo revelación lo cuál me tomó un buen momento para alinear toda esa frustración que cargaba. Teniendo como desenlace una muy buena experiencia, desde la actual salvaje fauna, como la simpleza de una cultura o hábitos que conformaban un entorno social-rural muy fuera de cuestiones o presiones tan insignificantes dando una gran moraleja en mi vida de lo bello de la simpleza...

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